This policy explains how LR Collections, LLC, doing business as Naples Rug Spa, collects, uses, and shares personal information when you visit our website, request an estimate, contact us, or use our services. Our Terms & Conditions and Acceptable Use Policy are incorporated by reference and also apply to your use of our website and services.
Information we collect
When you request an estimate, call us, or book a service, we collect the information you provide, such as your name, phone number, email address, street address, and details about your rugs and requested services. We refer to this information as “Order Information.”
When you browse our website, we automatically collect certain information about your device, including your browser, IP address, time zone, and some of the cookies installed on your device. We also collect information about the pages you view, websites or search terms that referred you to our site, and how you interact with the site. We refer to this information as “Device Information.” Together, Device Information and Order Information are “Personal Information” in this policy.
We collect Device Information using the following technologies:
- Cookies are data files placed on your device or computer that often include an anonymous unique identifier. You can manage or disable cookies through your browser settings. For more information, visit All About Cookies.
- Log files track actions on the site and collect information including your IP address, browser type, Internet service provider, referring and exit pages, and date and time stamps.
- Web beacons, tags, and pixels are electronic files used to record information about how you browse the site.
We also use your browser’s local storage to remember on that browser that you have acknowledged or dismissed our informational cookie notice. Dismissing the notice does not change tracking settings or provide consent to text messages.
How we use information
We use Order Information to prepare estimates, arrange and complete rug pickups, deliveries and cleaning, and respond to your questions. Device Information helps us improve the website, understand visits and marketing performance, and detect potential fraud or security risks.
Text messages and mobile information
Text-message consent is optional. By checking the SMS consent box on our Free Estimate form, you agree to receive texts from Naples Rug Spa about your estimate, pickup and delivery arrangements, and questions you ask. Providing a phone number alone does not enroll you in text messages. Consent is not required to request an estimate or make a purchase.
Messages may be sent manually or using automated technology. Message frequency varies with your service and interactions with us. Message and data rates may apply.
Opting out and getting help
Reply STOP to any text to unsubscribe, or email questions@naplesrugspa.com to request an opt-out. After an opt-out confirmation, we will not send further texts unless you opt in again. Reply HELP for assistance or call (239) 206-1481.
Protecting mobile information
We do not sell or rent mobile numbers or SMS opt-in information, and we do not share this information with third parties for their marketing or promotional purposes. We use mobile information only to provide our services and the communications you have consented to receive.
See our text-messaging terms for additional program details.
Sharing information and analytics
We share Personal Information with service providers that help operate our website and provide the services and uses described in this policy. We also use Google Analytics to understand website usage. Read Google’s Privacy Policy or use the Google Analytics opt-out tool.
We may also disclose Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or otherwise protect our rights.
Do Not Track
Our website does not change its data collection or use practices in response to a browser’s Do Not Track signal.
Policy updates
We may update this policy as our practices, services, or legal requirements change. Updates will appear on this page.
Contact us
For questions about these policies, your information, or our text messages, or to make a privacy complaint, contact Naples Rug Spa by email, phone, mail, or through our Contact Us page.
LR Collections, LLC, doing business as Naples Rug Spa
4081 Mercantile Ave, Suite B, Naples, FL 34104
Phone: (239) 206-1481
Email: questions@naplesrugspa.com